Accessible support for everyone

Our commitment to accessibility

At OdysseyCare, we believe digital accessibility is just as important as physical accessibility. We are committed to providing a website that is welcoming, inclusive, and fully accessible to users of all abilities.

OdysseyCare aims to continually improve the digital experience for everyone.

To meet this goal and ensure our website aligns with our core values of honesty, kindness, and respect, we:

• Prioritise accessibility and inclusive design throughout our digital and internal practices.
• Ensure that the diverse needs of people with a disability are considered and respected in everything we do - both online and in our community.
• Strive to meet relevant web accessibility standards so our digital resources remain empowering and easy to navigate.
• Compatibility with browsers and assistive technology
• Our website is designed to be compatible with modern internet browsers across Windows, Mac, iOS, and Android operating systems. It is also built to function alongside standard assistive technologies, including screen readers such as NVDA and VoiceOver. Please note that some accessibility features may not be fully supported on older, outdated browsers such as Internet Explorer.

Technical specifications

The accessibility of the OdysseyCare website relies on standard web technologies, including HTML, WAI-ARIA, CSS, and JavaScript, to work effectively with your web browser and any assistive technologies or plugins you may have installed.

Accessibility toolbar

To further support our users, we have integrated an accessibility widget into our website. This tool can be opened by clicking the accessibility icon located in the bottom right corner of your screen.

The Accessibility toolbar provides a range of visual display adjustments, including text resizing, colour contrast modifications, and reading aids, allowing you to customise the website to best suit your personal accessibility needs. When you use this toolbar, some of your accessibility preferences may be temporarily stored in your browser to keep your settings active while you navigate our site. No identifiable personal information is collected or stored through this tool.

Known limitations

While we strive to make every page and element on our site fully accessible, you may occasionally encounter limitations. For example, some pages may include embedded third-party content (such as social media feeds, maps, or external videos) that are outside of our direct control. We continually monitor our site to optimise these areas and aim to resolve any issues within our control as quickly as possible.

We welcome your feedback

We are always looking for ways to improve. If you encounter any barriers to accessibility on the OdysseyCare website, or if you require assistance navigating our services, please reach out to our team:

Phone: (03) 5292 1019

Email: support@odysseycare.com.au

We will review your feedback and respond as quickly as possible during standard business hours.