You stay at the centre
Your goals, preferences, culture and communication needs guide the conversation from the very first call.
Fit and capacity come first
Our Intake team looks at service fit, location and our current availability before anything is agreed.
Sensitive information is protected
Use this page for initial details. We will explain a safer way to share clinical records if they are needed.
Referrals are welcome
Who can make a referral?
A referral to OdysseyCare can come from the participant themselves, or from someone supporting them. Where someone else makes the referral, we confirm the participant’s consent, or the referrer’s authority, before we go any further.
A participant
You are welcome to refer yourself, ask questions first, or have someone you trust help you with the referral.
Family, carer or advocate
A family member, carer, nominee, advocate or other trusted person can contact us with the appropriate consent or authority.
A coordinator or professional
Support Coordinators, Psychosocial Recovery Coaches, LACs, GPs, allied health teams, hospitals and community partners can all refer.
A referral does not remove your choice and control
You can ask questions, compare providers, involve someone you trust and decide whether OdysseyCare is the right fit for you. Sending this form does not create an obligation to proceed — see the OdysseyCare promise for how we work with the people we support.
Before you begin
Information that helps us respond
You do not need every detail before contacting us. The following helps our Intake team understand the request and prepare for the first conversation.
- The participant’s name, suburb or preferred service area, and safe contact details.
- The support being requested, and their main goals or preferences.
- Their NDIS funding category and how the plan is managed, if known.
- The preferred start timeframe, and whether the request is time-sensitive.
- Any communication, accessibility or cultural considerations for the first conversation.
- Your relationship to the participant, and confirmation that you are authorised to make contact.
Keep the online form simple
Please do not upload sensitive clinical records
Use this page to give us enough information to make contact. If clinical records, support plans, medication details or risk information are needed, our Intake team will explain a safer way to share them. Read our Privacy policy for how we handle your information.
A practical intake pathway
How the referral process works
We listen first, explain the options available, and only move forward once the participant or authorised representative is comfortable with the next step.
- 1Get in touch
Complete the online referral below, or call or email our Intake team directly with the basics.
- 2We make contact
Our team reviews the referral and reaches out to the participant, referrer or authorised representative to talk it through.
- 3We check fit and capacity
Together we consider goals, funding, location, timing, compatibility and the supports we currently have capacity to offer.
- 4We agree on next steps
This might be a meeting, an assessment, a home visit, or a service proposal — whatever suits the request.
Online referral
Tell us what support is being requested
Complete the referral below and our Intake team will be in touch to talk through the details and next steps.
Need help right now? Call (03) 5292 1019. In an emergency, call 000.
After you submit
What happens next?
Every referral is considered individually. The information needed and the next step will depend on the support requested, your circumstances and our current capacity.
Common questions
Get support — frequently asked questions
Is there a cost to make a referral?
No. Making a referral or asking a question is free, and does not commit you to anything.
Can I refer myself?
Yes. You are welcome to refer yourself, ask questions first, or have someone you trust help with the referral.
Do I have to use the online form?
No. You are welcome to call or email our Intake team directly if that is easier — see the contact details on this page.
What if OdysseyCare is not the right fit?
That is okay. We will explain why, and where possible point you toward a service or provider that may be a better match.
Need help before submitting?
Talk with our team and take the next step with confidence
Ask about current capacity, service fit or what information would help with a referral. We will listen and explain the options clearly.