Information & referral services

Information & referral services

Figuring out what supports are out there—and which ones are actually right for you—can feel like a full-time job. At OdysseyCare, we know that having the right information is the first step to making your NDIS plan work.

Our Geelong and Melbourne teams provide clear, up-to-date information and practical referral services to connect you with the providers, specialists, and community resources you actually need. We cut through the jargon and do the heavy lifting of researching your options.

Clear guidance and seamless connections

We don't just hand you a list of phone numbers and wish you luck. We take the time to understand your specific situation, goals, and preferences before recommending any service or pathway.

Whether you need a specialized allied health professional or want to explore alternative housing options, we provide the practical backing to make it happen.

Our referral services are built to adapt, and they strongly encourage:

  • Making informed, confident decisions about your support providers.
  • Connecting with trusted allied health professionals and specialists.
  • Linking up with mainstream community services and local groups.
  • Understanding the different pathways available within your NDIS funding.
  • Reducing the overwhelm of researching and contacting multiple organisations.
  • Ensuring seamless handovers so you don't have to repeat your story.

Supports we offer

We shape our guidance around the specific gaps in your current support network.

Service exploration & matching

Finding the right fit for your needs.

  • Researching local providers in Geelong and Melbourne that align with your goals.
  • Explaining the differences between service types (e.g., core vs. capacity building).
  • Helping you evaluate provider capacity, quality, and waitlists.
  • Connecting you with allied health professionals like occupational therapists and psychologists.

Community & mainstream linkages

Looking beyond the NDIS.

  • Providing information on local housing, education, and health services.
  • Referring you to relevant community groups, neighbourhood houses, and advocacy bodies.
  • Helping you access government subsidies, companion cards, and transport concessions.
  • Assisting with the initial contact and referral paperwork.

Why choose OdysseyCare

OdysseyCare wasn't born in a boardroom. Leah, our founder, is a mum to four kids—one of whom is an NDIS participant. She got tired of generic, unfeeling services and built the company she spent years wishing she could find to give folks real, reliable support to navigate the system.

Families and participants stick with us because:

  • We provide unbiased, transparent information about your options.
  • Trauma-informed, respectful care is baked into everything we do.
  • We save you hours of stressful research and phone calls.
  • Our staff maintain strong networks across Geelong and Melbourne.
  • We listen first, refer second—ensuring a genuinely good match.

Frequently asked questions

Depending on your situation, information and referral assistance can often be funded through Support Coordination or specific Capacity Building categories in your NDIS plan. We can help you check your funding flexibility.

We maintain a broad, independent network. Our priority is always finding the best fit for you, not pushing a specific agenda. We will always be transparent about any recommendations we make.

Absolutely. We know that paperwork can be a massive barrier. We sit down with you and help gather the necessary documents and complete the intake forms for your new providers.

NDIS funded support

Wondering about funding? These supports usually tap into your NDIS budget depending on your goals.

Typically, these programs fall under:

  • Capacity Building: Support Coordination.
  • Capacity Building: Choice and Control (Assistance to navigate the NDIS).
  • Core Supports: Assistance with social, economic and community participation.

If looking at your plan gives you a headache, don't stress. The team can sort out the service agreements and show you exactly how to make your funding work for your connection goals.

Important information

Getting things right from day one is crucial.

  • Talk to us. Let us know what isn't working with your current setup and what you are looking for in a new service.
  • We need the standard onboarding paperwork signed off.
  • Nobody gets a generic plan. We map out a specific referral strategy tailored to your exact needs and location.

Getting started today

We are always keen to hear from participants, families, carers, or Support Coordinators. Overwhelmed by your options? Give the friendly team a call today to ask a few questions or register your interest.