Travel & transport assistance

Travel & transport assistance

Getting from A to B safely and on time shouldn't be a barrier to living your life. Whether you need to get to work, catch up with mates, attend allied health appointments, or explore your local community, reliable transport makes all the difference.

Our Geelong and Melbourne teams provide safe, dependable, and flexible travel and transport assistance. We don't just drive you around; we support your independence, helping you build confidence in using public transport or ensuring you have a trusted companion for your journeys.

Safe, reliable & flexible travel support

We know that transport needs vary wildly from person to person. Whether you require a support worker to accompany you on the bus, help navigating a complex train journey, or assistance with getting to regular appointments, we tailor our approach to your routine.

Our travel assistance programs are built to adapt, and they strongly encourage:

  • Getting you safely to work, study, appointments, and community events on time.
  • Building confidence and skills to use public transport independently.
  • Providing a trusted, familiar support worker for car journeys and travel accompaniment.
  • Planning accessible routes and managing travel anxiety in busy transit hubs.
  • Ensuring smooth transitions between home, the community, and destinations.
  • Maintaining reliable travel routines that fit seamlessly into your weekly schedule.

Supports we offer

We shape our travel support around your daily routine and where you need to go.

Public transport training & travel skills

Building long-term independence.

  • Step-by-step mentoring on how to read timetables and plan bus or train routes.
  • Practicing tapping on/off, purchasing tickets, and navigating train stations.
  • Building the confidence to travel familiar routes independently over time.
  • Developing safety strategies for travelling alone in the community.

Accompanied transport & appointments

Reliable support for your daily schedule.

  • Having a support worker accompany you in a vehicle to appointments or work.
  • Assistance with getting in and out of vehicles and securing mobility aids.
  • Support during medical appointments, shopping trips, or social outings.
  • Dependable transport arrangements that give families and carers peace of mind.

Why choose OdysseyCare

OdysseyCare wasn't born in a boardroom. Leah, our founder, is a mum to four kids—one of whom is an NDIS participant. She got tired of generic, unfeeling services and built the company she spent years wishing she could find to give folks real, reliable support.

Families and participants stick with us because:

  • Our support workers are punctual, reliable, and carefully matched to your vibe.
  • We prioritize safety, comfort, and trauma-informed care on every trip.
  • We focus on building your independence rather than creating dependency.
  • Consistent, high-standard coverage across Geelong and Melbourne.

Frequently asked questions

Yes. Our support workers who provide transport use fully insured, roadworthy vehicles that meet all safety standards, and they hold appropriate driver's licenses.

Standard taxi fares or rideshare costs are generally considered everyday living expenses that everyone pays. However, the NDIS can fund the labor of a support worker to accompany and assist you during travel if it's tied to your plan goals. Some participants may also receive specific transport funding in their plan depending on their circumstances.

Absolutely. Public transport training is a core part of our capacity-building approach. We will ride with you, practice the route multiple times, and slowly step back as your confidence grows.

NDIS funded support

Wondering about funding? These supports usually tap into your NDIS budget depending on your goals.

Typically, these programs fall under:

  • Core Supports: Assistance with social, economic and community participation.
  • Core Supports: Transport (if specified in your plan).
  • Capacity Building: Improved Daily Living (for public transport training).

If looking at your plan gives you a headache, don't stress. The team can sort out the service agreements and show you exactly how to make your funding work for your travel goals.

Important information

Getting things right from day one is crucial.

  • Talk to us. Let us know your regular weekly travel routes, mobility requirements, and any specific vehicle accommodations you need.
  • We need the standard onboarding paperwork signed off.
  • Nobody gets a generic plan. We build a reliable transport schedule tailored uniquely to your weekly commitments.

Getting started today

We are always keen to hear from participants, families, carers, or Support Coordinators. Need reliable transport to get where you need to go? Give the friendly team a call today to ask a few questions or register your interest.